Petco has an efficient return procedure on selected products . The stores offer the option of returning items to the store directly or via shipping within 30 days or purchase. However, bring a pet store dealing with fragile and unique products, there are terms and conditions to this policy. Read more to find out how their return policy works!
About Petco
An American brand and store that is for pets and their needs. Right from food, essentials, accessories, and more, Petco has everything to give your pet a comfortable and vibrant lifestyle. Founded in 1965, the store is among the trusted ones for pets. Cats, birds, reptiles, dogs, or even products for them you name it and they have it all. They also have health and grooming services that your animal may need.
Why should people have all the fun? Pets deserve some relaxing time too and Petco gives them just that! They have over 1500 stores all over. What’s more, they also have provisions for veterinary services at a few of their stores. The entire care you could ask for your pet is handled professionally by Petco. Their constant collaborations with non-profit and adoption centers for pets have helped them help quite a few millions of animals today!
Petco return policy
Petco has a return policy on most of its items. If you don’t like what you bought or it doesn’t suit your pet and its living, you can easily return the same and get your refund. There are two ways to do this like any other store. These are shipping via mail and returning items physically at the store. Dive into details on how you can do both!
Returning via shipping and mail
If you wish to return any Petco products, you may do so under 30 days after the purchase of the product. All you need to do is contact the store, you can do this through mail or the helpline numbers. You will find these on Petco’s website. After this, you will be guided as to when and how you may ship your items. The main procedure includes packaging the product with all the receipts and contents and sending the same to the mailing address provided by Petco.
Returning an item at the Petco store
You may return selected items at any Petco store within 30 days. All you need to do is find your nearest Petco store and show them your receipt or order confirmation and check if it’s eligible for returns. Note that Petco can decide to approve or reject your return based on their policy. Certain products are not returnable physically at any store. Petco’s return policy insists that you return the same through other means like shipping or mail.
Terms and conditions
Petco is a store that has a lot of perishable items. Therefore, there are a few conditions to their return policy that are crucial to note. Find these below:
The items must be undamaged and packed properly. You need to prove the Petco order confirmation or some receipt to issue refunds. You may have a physical copy of the same or you can check the same on the Petco app or site. Refunds will mostly be sent back the same way you paid. In the case of checks, you may be returned in cash. Items bought on prescription are not returnable. However, Petco allows a few returns which are possible only at the same store you purchased the item. Live aquatics may be returned to the store but Petco does not refund saltwater aquatic animals. Food products cannot be returned to a Petco store. You need to return these to a Petco distribution center. The details of the same are available on the Petco website. There is a return criterion that you need to meet if you’re returning Cali Vinyl pet flooring. If you check the same and are still eligible, you may process your return. Petco allows returns on certain services. However, returns on in-store services like grooming are not possible nor valid.
Conclusion
Being a store dealing with different kinds of perishable, fragile and unique items, Petco needs to have a unique return policy. There are different conditions to every item and service for returning which are also based on other factors. You can always check out the website or contact Petco in case you have doubts about the return of your product.
Does Petco have plants and are they returnable?
Yes. Petco has a variety of plants on sale and most of these are returnable too. However, keep in mind that there must be a valid reason for a return like receiving an unhealthy plant or so. Petco will not take back your plant for reasons like disliking the same, disinterest and so on.
Can one return items after 30 days?
Yes. You can return selected items at Petco after 30 days. This is only for very few items that are not prescription-based or perishable. However, you need to have a receipt or some order confirmation of the same to return the product.
Are shipping charges for a return refunded?
No. items returned to Petco through shipping processes have charges. These will be refunded by Petco. The only refund you get is that of your product.
Do I need an account on the Petco app to check my order?
Kind of, yes. Orders are a type of confidential information that may not be available to you without a profile or membership. On the Petco app, you will be able to see your order section only if you have signed up.
